Lessons and Supplies

Conditions of Use

Terms and Conditions

PLEASE READ THE FOLLOWING CAREFULLY:

You must be at least 18 years old to purchase any of our products.

Payment Policy:

Credit Cards, PayPal, Check or Money Order is accepted on this website.

If you choose to make payment by credit card;

  • PayPal is the secure payment processor for T.S. Restoration,LLC. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchants or TS. Restoration, LLC.
  • NOTE: You do not have to be a member or join PayPal to use your Credit or Debit Cards! They only handle the secure payment. Please fill out the normal billing information on left hand side when prompted. You may choose to save your information for PayPal where they ask but that is an "Optional" form saver for any future purchases using PayPal's secure payment processor. 
  • Customer may be emailed a receipt for your transaction from both PayPal and T.S. Restoration,LLC if you have an account with us.  If you use choose to use the PayPal Express option, you may only receive a confirmation email from PayPal.

  • Please contact customer service by email if you do not receive any confirmation email of your order.

 

 

If you choose to make payment by check or money order;

  • We will not be able to send your order until we receive your payment.
  • Please place your Order # on the check or money order and send payments to:

T.S. Restoration, LLC
2622 N. Dobson Rd.
Chandler, AZ 85224

 

When ordering, through this website, be sure you receive an email  confirming that your order went through.

  • We can not send any items until your payment clears.
  • No personal checks from outside the USA.
  • All payments must be made in US dollars.

Shipping:

All items marked with a truck  Ground Shipping Onlysymbol must be shipped by surface only. Even if you choose another form of shipping, these marked items will only be sent out by ground. There is no refunds for shipping and handling, please make the right choice. At the present time we are not exporting from the USA any items marked for surface shipment. If you would like to expedite part of your order then we suggest separating slower required ground shipments from items such as instructional media. This would require (2) separate orders that may add additional postage to your over all total.

TS Restoration,LLC will fill all orders it receives, if possible (we do not like back orders either). If there is a delay in a shipping order because an item or items is out of stock we will notify the customer. All prices on this website remain subject to change or withdrawal without advance notice. Merchandise will be invoiced at prices prevailing at time of shipment. If errors in pricing are shown on the website, we reserve the right to not sell at the listed price (mistakes happen). If a price needs to be higher for any unexpected circumstance, then customer will be notified before the shipping. We reserve the right to refuse sale to anyone for any reason.

International orders of Videos and Lessons are welcome. Additional charges may apply based on estimated actual shipping cost to your location. You may contact us for shipping costs in advance by email.

Sales Tax:

Sales tax is charged on Arizona orders only.

Cancellations:

Orders may be canceled without charge during business hours any time before they are packed for shipping.

Return Policy:

We cannot accept returns of Lessons or Videos unless they were damaged in shipping or have a defect in manufacture. Returned damaged items will only be replaced with a like product, no refunds or exchanges.

No merchandise is to be returned without our prior approval. Please contact customer service by email first before returning any items. All returned merchandise must be in the same condition it was received, and is subject to a 15% restocking fee plus shipping and  handling unless the return is due to our error. All claims for returns or credit must be made to us within 10 days of the receipt of merchandise. Any shipping and / or handling charges that occur in sending an order or return of same are the responsibility of the customer and are non refundable.

Attention International Customers : 

Videos are not in PAL form and will primarily play on North American video systems. If you order them and they do not play on your system, you cannot send them back for a refund. In addition, we cannot be responsible for damaged videos overseas! If your videos arrived damaged, or if the package has been opened and some of the listed goods are missing, we will not be able to replace or refund them.

Due to poor Foreign Postal & Customs services, lengthy delays, & lost international package problems - we will No longer Guarantee Delivery of International packages shipped via USPS {Post Office} Airmail & Parcel Post/Economy (this is because USPS Airmail & Parcel Post/Economy have No Tracking Numbers).

We will Only Guarantee Delivery of International packages shipped via USPS Global Express (EMS), UPS, FedEx, & DHL (which are more expensive, but do provide a tracking number).

Any customs, duties or taxes upon entering your country are the responsibility of the customer.

 

Links to third-party sites:

Linked sites are not under the control of TS Restoration,LLC and TS Restoration, LLC is not responsible for the contents of any linked site or any link contained in a linked site. TS Restoration,LLC provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by TS Restoration,LLC of the site.

Disclaimer of Liability:

T.S. Restoration, LLC does not assume any liability from any use by you of any information that has been provided to you. By using the information, you acknowledge that there are potential hazards which may cause damage to you and to others. You agree to hold harmless T.S. Restoration, LLC from any liability resulting from your use of the information. T.S. Restoration, LLC makes no representation or warranty of any kind regarding results you may obtain from using any information, materials, products or services offered on its website. Use of their website is at the user's sole risk. UNDER NO CIRCUMSTANCES SHALL T.S. RESTORATION, LLC BE LIABLE OR RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR DIRECT OR INDIRECT DAMAGES THAT RESULT FROM YOUR USE OF THE INFORMATION ON ITS WEBSITE. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages. Thus, this disclaimer is limited to the extent permitted under state law.

There are inherent hazards and or health issues with using various products and or any applicable information on porcelain and ceramic restoration. We use these same methods and products ourselves, but this does not imply that this is a safe or nonhazardous way to do so. You may have preexisting health conditions and / or unsafe area that could jeopardize your health or that of others.

Ingestion or contact with the human body may be harmful. The use of our products requires adequate ventilation. They may be flammable. They are to be kept out of reach of children. We cannot assume responsibility for the completeness or accuracy of any information supplied by us concerning the hazards or recommended use of these products. We neither suggest nor guarantee that any hazards mentioned are the only ones that may exist. All person intending to rely on any recommendations, or to use any technique, equipment, or material mentioned should first satisfy themselves that they can meet all applicable safety and health standards.

Purchaser also assumes all responsibility for the results of using our products in combination with other articles or substances and in any manufacturing process. Seller will not be liable for any incidental or consequential damages arising from non-willful failure to deliver products hereunder.

Trademarks:

Remember- our trademarks, logos and content of this site are protected under the registered and unregistered U.S. and international copyright laws.

The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site, including tsrestoration.com, are registered and unregistered Trademarks of T.S. Restoration, LLC. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of T.S. Restoration, LLC or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. Violators of intellectual property rights may be subject to prosecution for damages, injunctive relief and criminal penalties.

T.S Restoration, LLC may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

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